Shipping & Returns



Where do you ship?

We ship internationally using Hong Kong Post. Shipping from Hong Kong means we don't have to pay any tax on exports, and neither do you! 

How long does it take for my order to arrive?

Your order will be shipped within 1-2 days of order. You can track your order using the tracking code in your shipping confirmation email. It usually takes 7-14 working days, but if it hasn't arrived after 21 working days, drop us an email at support@frogcase.com

Do you accept returns and exchanges?

We really hope you are happy with your purchase! But if you aren't, you should mail your item to: 3D Montciello, 48 Kennedy Road, Hong Kong within 15 days of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Refunds will be processed within 3 days of receival of the returned item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@frogcase.com and send your item to: 3D Montciello, 48 Kennedy Road Hong Kong.